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App Store Has Atrocious Levels Of Customer Info And Trial Availability
 
# 1 : Wednesday 13-4-2016 @ 19:14
 
 
No wonder people shun the idea of actually paying for apps.

I spent the last few days looking for info on finding an app that has a specific purpose, and it was a nightmare.

95% of the time you cannot tell if an app is suitable for what you need it for until after you paid for it, downloaded it and tried it out.
This is ridiculous in this day and age; the idea that the producer of the app gets the same amount of money from you if what he sold you does exactly what you need it too, then if it totally fails at doing the job you bought it for.

It;s a bit like paying 10,000 to buy for "a way to get to work" but you dont know until after you bought it wither you've spent 10,000 on a car, van, helicopter, life time public-transport pass, or a skateboard.

Discuss.
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# 2 : Wednesday 13-4-2016 @ 19:33
 
 
Why not try the free version of the application first. Thats the first thing my nephew showed me when they got me an iPhone. I refuse to use it, but I remember that!
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# 3 : Wednesday 13-4-2016 @ 19:43
 
 
Someone said :
Why not try the free version of the application first. Thats the first thing my nephew showed me when they got me an iPhone. I refuse to use it, but I remember that!

They don't all have that.
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# 4 : Wednesday 13-4-2016 @ 19:47
 
 
Just request a refund.

Apple allow you 90 days to request a refund and if there's a valid reason I presume allow it. I've used it once (requesting refund after a couple of days). Easily done.

I think with Android you can get a refund also.. I think they have a no questions asked refund policy if it's within a few hours of purchase.
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# 5 : Wednesday 13-4-2016 @ 19:56
 
 
yeah but I'd literally have to try like 12 apps and then get 11 refunds.
That's a very abnormal amount of fucking around.
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# 6 : Wednesday 13-4-2016 @ 21:16
 
 
Aren't most apps only about 5 or less for the paid version.
That's half the hourly minimum wage in Ireland.
Even the most simple apps must take numerous hours to program or create.
Most are priced so cheap it's worth taking a gamble on them.
That said i've only downloaded free apps so far.
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# 7 : Wednesday 13-4-2016 @ 21:19
 
 
Someone said :
They don't all have that.

Then only use free apps and live with it! If you buy Tesco pasta I cannot be sure I will like them. I bring them back and they refund if I did not eat the whole pack.
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# 8 : Thursday 14-4-2016 @ 01:59
 
 
Someone said :

Then only use free apps and live with it! If you buy Tesco pasta I cannot be sure I will like them. I bring them back and they refund if I did not eat the whole pack.

yeah, but you can see what shape it is and it's ingredients; you know you're buying the right thing if a recipe calls for "pasta".
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# 9 : Thursday 14-4-2016 @ 10:13
 
 
People are too used to be babysat, and no longer accept responsability. Before you buy, do you check the feedback from other users, and spot fake comments, and research online what real people have to say about the App? Or are you a compulsive buyer and then a compulsive cry when the toys breaks???!!
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# 10 : Friday 15-4-2016 @ 00:00
 
 
Someone said :

yeah, but you can see what shape it is and it's ingredients; you know you're buying the right thing if a recipe calls for "pasta".

So is the app you are unhappy with pasta based? Or is it pasta sell by date? (sorry)
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# 11 : Friday 15-4-2016 @ 19:21
 
 
Very often its worthwhile reading the reviews to see what people complain about most. Then you have an idea if the app has a particular feature you want. There really should be an easier way to get refunds though - maybe a 1 hour trial for all apps would solve the problem.
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# 12 : Friday 15-4-2016 @ 19:30
 
 
The EU will be introducing some new legislation soon which is aimed at simplying the process of returning digital products. If you buy a dress online from an EU shop, you have 14 days to return it if you don't like it, should be similar for apps and such. Still though you will always have to wait for refunds.
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# 13 : Friday 15-4-2016 @ 19:46
 
 
Caveat Emptor.

Its not a revolutionary idea.
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# 14 : Friday 15-4-2016 @ 20:43
 
 
Someone said :
Caveat Emptor.

Its not a revolutionary idea.

It sort of is given that we have had some form of consumer protection legislation since the 1890s. Trading Standards is around even longer that that so the laws do need updating given the changes digital technologies are bringing into people's lives.
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# 15 : Friday 15-4-2016 @ 20:51
 
 
Someone said :

It sort of is given that we have had some form of consumer protection legislation since the 1890s. Trading Standards is around even longer that that so the laws do need updating given the changes digital technologies are bringing into people's lives.

Only if you think that caveat emptor doesn't apply in our era of consumer protection. Which it does.
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